Frequently Asked Questions

We restore water damage, fire and smoke damage, mold infestations, sewage and biohazard contamination, storm damage, burst pipes, flooded basements, overflow toilet damage, odors, and water heater failures. We handle residential and commercial properties throughout the South Atlanta metro.

Yes. PuroClean of South Atlanta answers calls 24 hours a day, 7 days a week — including nights, weekends, and holidays. For emergencies, call (404) 689-5580 and a live dispatcher will answer immediately.

Yes. Our technicians hold current IICRC (Institute of Inspection, Cleaning and Restoration Certification) credentials in water damage restoration (WRT), fire and smoke restoration, and applied microbial remediation. IICRC certification means our crews follow the industry's gold-standard protocols on every job.

Most sudden and accidental property damage — burst pipes, appliance failures, roof leaks from named storms, and fire — is covered under standard homeowner's insurance. Flooding from ground water, gradual leaks from neglected maintenance, and mold from long-term moisture are often excluded. We document every job thoroughly and work directly with your adjuster.

Absolutely. We provide complete documentation — moisture readings, thermal images, scope of work, and photos — in the formats all major carriers accept. We communicate with your adjuster throughout the project to keep your claim moving.

We dispatch immediately from our Hapeville, GA location and reach most South Atlanta metro areas quickly. Response time depends on your location and conditions, but we prioritize active-intrusion emergencies and dispatch within minutes of receiving your call.

Most residential drying projects complete in 3–5 days. Larger losses or homes with extensive saturation may take longer. We monitor daily and provide a completion estimate once moisture mapping is complete.

Usually not for water damage or smaller jobs. For extensive mold remediation, significant fire damage, or large-loss water events, temporary relocation may be recommended. If your insurance policy includes Additional Living Expenses (ALE), it typically covers that cost.

We serve 22 cities across the Atlanta metro including Atlanta, Marietta, Alpharetta, East Point, Hapeville, Jonesboro, Kennesaw, Lawrenceville, Smyrna, Roswell, McDonough, and more. Visit our Service Areas page for the complete list.

Yes. We restore offices, retail spaces, restaurants, warehouses, multi-family buildings, medical facilities, and industrial properties. Commercial jobs receive a dedicated project manager and phased restoration planning to minimize business downtime.

Shut off the water source if it's an active leak. Unplug electrical devices near standing water. Move valuables to dry areas. Do not use household fans — they spread moisture without removing it. Call PuroClean at (404) 689-5580 immediately.

Yes — when done correctly. Effective mold remediation requires identifying and eliminating the moisture source, physical removal of affected materials, containment to prevent spore spread, and HEPA air scrubbing. We follow IICRC S520 standards and offer post-remediation verification.